Store policy.

Disclaimer.

The entire content of this website is based upon the opinions of fit matcha®, unless otherwise stated and is strictly intended for the sharing of information and knowledge of matcha. It is not intended to diagnose, treat, cure, or prevent any disease and does not constitute as any form of medical advice or medical treatment. Fit matcha® encourages you to make your own health care decisions based upon your own research and in partnership with a qualified health care professional. If you are pregnant, taking medication, or have a medical condition, please ensure to consult your health care professional prior to consuming our products.

While we strive to keep our website information up to date and correct, we make no representations of any kind, express or implied, about the completeness, accuracy, suitability or reliability with respect to the website or the information, products, services, or related graphics and images contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Our products should not be used as a substitute or food replacement in relation to a balanced diet and healthy lifestyle; they should simply be used alongside and in addition to a healthy diet.

Every effort is made to keep this website available. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable for any reason.

Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those websites. The inclusion of any links to other websites does not imply a recommendation or endorsement of the views expressed on those websites.

Terms and Conditions

By using or submitting an order (and any subsequent orders) on this website you are agreeing to the terms that appear below.

We love to speak with our customers and we know that Terms & Conditions can be rather long and confusing, so if you are unsure about anything then please do not hesitate to get in touch with us via the details given in the “Contact Us” section of our website.

You agree to purchase services and goods from fit matcha® subject to these Terms and Conditions which will apply to all transactions using fitmatcha.com

Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, and changes to our service. By registering with fitmatcha.com, you accept that your email address may be used to supply you with such information.

By purchasing goods through fitmatcha.com, you agree both to our Terms and Conditions and Privacy Policy.

You will may automatically receive email-marketing communications from info@fitmatcha.co.uk by making a purchase through our website. You can actively choose the option to receive email-marketing communications from fit matcha®, and you have the option to opt-out of these communications at any time if you change your mind.

1 When you make a Purchase

1.1 This website is operated by fit matcha® (“we”, “us”, “our”, “FIT MATCHA®” or “fitmatcha.com”). By using fitmatcha.com you are bound by these Terms and Conditions. All use and purchases made on this website are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise terms and conditions applicable to your site visit or purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date when these Terms and Conditions were most recently updated.

1.2 We will confirm acceptance of your order. This will occur either immediately on the website after you have confirmed your order, or by us sending a confirmation e-mail to the e-mail address you have provided to us. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.

1.3 When agreeing to a product 'Subscription' option, this requires a minimum of two payments to be made on two separate occasions. The first when placing your first Subscription order and then the second which will be charged automatically after a period of 30 days since the initial order. These terms are also explained when a customer chooses the Subscription option on the product page, so once a subscription order has been placed - the customer is agreeing to these terms.

2 Price & Delivery Charges

2.1 The price of the goods will be as quoted on the website at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.

2.2 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependant upon, amongst other things; the value of your order and your delivery address.

2.3 You are responsible for inputting the correct shipping address when processing your order. If the address provided is incorrect, you must notify our team within 1 hour of this mistake, in order for us to edit the shipping address. Please email info@fitmatcha.com

2.4 If the shipping address provided is incorrect and subsequently, the parcel is returned to our returns address - there will be an additional shipping charge to send out the parcel again.

2.5 For orders placed before 14:00 on Monday-Friday we will do our best to dispatch them on the same working day. Orders placed after 14:00 on Monday-Friday will be dispatched on the next working day. All orders placed on a Saturday or Sunday will be dispatched on the next working day.

What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at info@fitmatcha.co.uk

Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.